Technical assistance

*What happens if a machine Nargesa breaks down?
90% of incidences are solved out on the phone, mail, Skype or videoconferencing in less than  24hours.                                             

*What happens if such an incidence requires the presence of a  technician? 
In case of needing presencial technical assistance, we may as well send a technician to the customer's facilities.

*How can I contact the TAS (Technical Assistance Service)?
Mail, chat, telephone, skype or videoconferencing.